Open to Work
— Open to Work · Paris, France

Senior Account Manager Customer Success Leader

SaaS & Hospitality Tech · Ex-Booking.com & Accor Group
Strategic Account Management · Product Adoption · Revenue Growth

15+ years in the hospitality tech ecosystem — 11 years at D-EDGE (Accor Group) and 4 years at Booking.com. Expert in SaaS platforms, hotel distribution and large-scale deployments. I turn client relationships into sustainable growth engines.

+33 7 82 24 32 90
Paris, France · 38 years old
Abdallah Arjdal
15+Years of Experience
350+Hotels Managed
2Global Leaders
3Languages
— SaaS Hospitality Ecosystem —
Hotels · SaaS Platform · Distribution · Revenue
01

Experience

D-EDGE
Accor
2014 — 2025 Paris, France
D-EDGE Hospitality Solutions
ACCOR GROUP · SaaS Industry
Jan–Dec 2025
Strategic Accounts Project Manager
2022–2024
Technical Project Manager
2020–2022
Accor Projects Director
2019–2020
Key Account Manager – Chaînes Hôtelières & White Labels
2016–2018
Senior Account Manager – SaaS & Hospitality
2014–2015
Partnership Operations Associate
2014
Connectivity Manager

During 11 years at D-EDGE, I was trusted for strategic and enterprise clients, leading high-impact initiatives while building strong, long-term relationships aligned with business objectives. Managed complex, concurrent projects across product, technical, and commercial teams. Leveraged deep SaaS and hospitality expertise to drive customer success and measurable value, with regular engagement at C-level.

Booking.com
2010 — 2014 Paris, France & Casablanca, Morocco
Booking.com
Online Travel Agency
2012–2014
Senior Coordinator FR
2011–2012
Account Manager North Africa
2011
Accor Manager FR
2010–2011
Hotel Coordinator FR

Managed portfolios of 250–350 hotels — onboarding, technical integrations, and service quality. Key role in the launch of the Casablanca office, coordinating local teams. Developed expertise in Revenue Management, client support, and cross-functional collaboration in a fast-growing international environment.

02

Expertise & Skills

Core Expertise
Strategic Account Management
SaaS Hospitality Platform Expertise
Hotel Distribution (OTA, GDS, Channel Manager)
Project & Program Management
Client Onboarding & Training
Revenue Management & Rate Optimization
Soft Skills
Customer Success Orientation
Cross-functional Leadership
Strategic Communication
Stakeholder Management
Problem Solving & Adaptability
Tools & Languages
Salesforce
Trello · Jira · Monday
Office 365
🇫🇷 French — Native
🇬🇧 English — Advanced
🇲🇦 Arabic — Intermediate
03

Education & Training

2025
PMP — Project Management Professional
Actinuum · Paris, FR
2009
BTS Negotiation & Customer Relations
Jean Lurçat Paris School · FR
2007
BAC STG — Communication & Human Resources
Jean Lurçat Paris School · FR
04

Recommendations

I warmly recommend Abdallah for his project management skills and excellent professional posture. Constructive, attentive, and a great communicator. He has a rare ability to remain solution-oriented and show real pedagogy in all situations.

FT
François Teyssonnières
CIO · Client

Highly expert in his field, with excellent knowledge of hotel distribution tools. His great strength lies in his ability to simplify technical topics and bridge commercial and product teams. A structured, solution-oriented professional you can count on.

CH
Caroline Harauchamps
Commercial Manager · Direct Manager

I had the pleasure of working with Abdallah twice. He is excellent at project management and adapts very quickly to client needs. Clients don't want to work with anyone else afterwards — I can only recommend him.

AQ
Alexandra Quesne
VP OTA & B2B Leisure · Direct Manager
View all my LinkedIn recommendations ↗
05

Contact

Available for new opportunities in the SaaS Hospitality ecosystem. Feel free to reach out.

Email
abdallah.arjdal@yahoo.fr
Phone
+33 7 82 24 32 90
in
LinkedIn
linkedin.com/in/abdallah-arjdal
Location

Paris, France

Available on-site & remote

Status
Open to Work — Available immediately