→ Book a 15-min call
Book a call
Available immediately
CUSTOMER SUCCESS • STRATEGIC ACCOUNTS • PROJECT MANAGEMENT
15+ years experience
Ex-Booking.com
11 years at D-EDGE Hospitality Solutions
Strategic accounts
Delivery / client projects

Senior Customer Success / Strategic Accounts / Project Manager for demanding Hospitality SaaS environments.

15+ years • Ex-Booking.com & D-EDGE Hospitality Solutions (Accor) • Paris • Hybrid profile across Customer Success, Account Management, and Project Delivery

15+ years experience 11 years at D-EDGE / Accor Former Booking.com Based in Paris
+33 7 82 24 32 90
Paris, France
Book a 15-min call
Available for a quick conversation about your Customer Success, Strategic Accounts, or complex SaaS environment needs.
→ Book a 15-min call → View my LinkedIn profile ↓ Download CV (PDF)
Reply within 24h · senior posture · confidential first exchange
→ View experience ↓ → Version FR ↗
Abdallah Arjdal
Experience
15+ years in Customer Success across strategic SaaS accounts.
15+Years in customer success and key accounts
11Years at D-EDGE / Accor
ExBooking.com
Today
Open to opportunitiesSenior Customer Success, Strategic Accounts, SaaS Project Manager, or Head of Customer Success, based in Paris with international scope.
2014–2025
D-EDGE Hospitality Solutions (Accor)Strategic accounts, deployments, product adoption, and cross-functional execution in an international context.
2010–2014
Booking.comHospitality account management, partner performance, hotel distribution, and revenue discipline.
Paris · Native French · Operational English
❝

I highly recommend Abdallah for his project management skills and his outstanding professional posture. Constructive, attentive, and an excellent communicator, he has the rare ability to stay solution-oriented while demonstrating strong pedagogical skills.

François Teyssonnières IT Director · Client (APPART’CITY)
Trusted environments
Why talk to me now?

Contexts where I can add value immediately

Strategic accounts to stabilizeReduce friction, clarify priorities, and take ownership of high-stakes relationships.
Customer Success to structureBring order to customer governance, rituals, adoption, and business visibility.
Complex client projectsHandle deployments, onboarding, migration, and cross-functional coordination in SaaS environments.
Fast ramp-upAutonomous profile, used to international environments, and quick to become operational.

→ I can create value quickly in these contexts.

Immediate value

Able to quickly take over a strategic portfolio or complex client projects, with a clear focus on retention, adoption, expansion, and cross-functional execution.

01

Retention

Stabilizing strategic portfolios and reducing churn risk across complex, multi-property, international accounts.

Portfolio • value secured
02

Product adoption

Accelerating usage, clarifying value perception, and supporting demanding clients in structured tech environments.

Usage • time-to-value
03

Expansion

Identifying growth opportunities across high-stakes accounts with a revenue-minded, long-term relationship approach.

Upsell • cross-sell • growth
04

Cross-functional execution & delivery

Coordinating clients, product, support, revenue, and operations while driving client projects, deployments, onboarding, and cross-functional execution.

Client • delivery • product • support
Framework · SaaS hospitality
Orchestration

Customer Success & Strategic Accounts at the intersection of client, SaaS, and distribution.

My role is not just to support an account. It is to make a complex system readable, connect the right actors, and secure a durable value trajectory.

15+ years 11 years at D-EDGE Ex Booking.com Paris international scope
01

Experience

D-EDGE
Accor
2014 — 2025 Paris, France
D-EDGE Hospitality Solutions
ACCOR GROUP · Industrie SaaS
Jan–Déc 2025
Strategic Accounts Project Manager
2022–2024
Technical Project Manager
2020–2022
Accor Projects Director
2019–2020
Key Account Manager – Chaînes Hôtelières & White Labels
2016–2018
Senior Account Manager – SaaS & Hospitality
2014–2015
Partnership Operations Associate
2014
Connectivity Manager

Over 11 years at D-EDGE, I was responsible for strategic and enterprise clients, leading high-impact initiatives while building strong, long-term relationships aligned with business objectives. Managed multiple complex projects simultaneously across product, technical, and commercial teams. Applied deep Hospitality SaaS expertise to drive customer success and measurable value, with regular exposure at C-level.

Booking.com
2010 — 2014 Paris, France & Casablanca, Maroc
Booking.com
Online Travel Agency
2012–2014
Senior Coordinator FR
2011–2012
Account Manager North Africa
2011
Account Manager FR
2010–2011
Hotel Coordinator FR

Managed portfolios of 250 to 350 hotels covering onboarding, technical integrations, and service quality. Played a key role in the launch of the Casablanca office and in coordinating local teams. Built strong expertise in Revenue Management, client support, and cross-functional collaboration in a high-growth international environment.

02

Selected Projects

Beyond corporate roles, two concrete examples where I went from idea to execution — building, structuring and delivering from the ground up.

Launch Partner — Go-live June 20, 2026
SaharyTrip
Experiential Travel Startup · Southern Morocco (Agadir, Marrakech, Essaouira)
Chief Strategy & Operations Officer

An early-stage startup building authentic, immersive stays rooted in the territories of southern Morocco. As CSO, I operate simultaneously across strategy, operations and partnerships — structuring the business from scratch ahead of its public launch on June 20, 2026.

Hotel partner sourcing & negotiation
Distribution strategy & OTA optimization
Local team upskilling
Operational process design & rollout
🚀 Startup mindset, hands-on execution 🌍 Strategy · Ops · Partnerships 🤝 15 years cross-functional leadership
Visit SaharyTrip →
Personal Project
Interactive CV
Designed, built & deployed by myself

This site is a personal project that I designed, structured, and published myself, as part of my continuous learning in digital, product, and execution topics.

Quick understanding of technical environments
Structuring needs with a product mindset
Delivering concrete results with ownership

→ An execution-driven approach directly applicable to Customer Success, strategic accounts, and SaaS client projects.

03

Sample impact plan — first 120 days

A structured approach inspired by Enterprise Customer Success & Strategic Account Management best practices.

01
impact plan
Month 1 — Understand & prioritize

Structured portfolio audit: at-risk accounts, expansion opportunities, quick wins, and stakeholder mapping.

Portfolio & customer health auditRisk & quick-win identificationStakeholder and business mapping
02
impact plan
Month 2 — Align & structure

Alignment with Sales, Product, Support, and Ops. Definition of key KPIs and action plans for each strategic account.

KPIs: adoption, retention, expansionAction plan by accountInternal coordination cadence
03
impact plan
Month 3 — Activate & deploy

Launch QBRs with key accounts, activate product adoption levers, and drive cross-functional execution.

QBR / EBR with strategic accountsAdoption & usage leversUpsell / expansion on priority accounts
04
impact plan
Month 4 — Accelerate & measure

First measurable outcomes: reduced churn risk, stronger engagement, expansion activated, and a sustainable operating rhythm in place.

Lower churn exposureExpansion activatedSustainable & scalable account governance
04

Expertise & Skills

Business Impact & Customer Success
Strategic / Enterprise Account Management
Renewal, retention & revenue expansion (upsell / cross-sell)
Product adoption, onboarding & time-to-value
QBR / EBR & customer value management
Complex project delivery & structured deployments
Cross-functional coordination: Sales / Product / Support / Ops
Hospitality Tech Expertise
Hospitality SaaS & hotel tech ecosystem
Hotel distribution: OTA, GDS, Channel Manager
Revenue Management & distribution optimization
Multi-property / hotel group account management
International deployments & multicultural environments
Enterprise client support & strategic guidance
Leadership, Influence & Execution
Executive communication & stakeholder management
Consultative approach / solution selling / problem solving
Technical enablement & change management
Negotiation, prioritization & cross-functional alignment
Results-driven mindset & business rigor
Long-term relationship building
FR French
Native language
GB English
Operational
MA Arabic
Intermediate
05

Education

2025
PMP — Project Management Professional
Actinuum · Paris, France
2009
BTS in Negotiation & Customer Relationship Management
Jean Lurçat Paris School · France
2007
French Baccalaureate — Communication & HR
Jean Lurçat Paris School · France
06

What managers, clients, and partners say

Feedback from managers, clients, and partners I worked with on project management, hotel distribution, and customer-facing initiatives.

Project Management Hospitality Tech Customer Focus Technical Enablement
❝

I highly recommend Abdallah for his project management skills and his outstanding professional posture. Constructive, attentive, and an excellent communicator, he has the rare ability to stay solution-oriented while demonstrating strong pedagogical skills.

FT
François Teyssonnières
IT Director · Client (APPART'CITY)
❝

Highly skilled in his field, he has an excellent understanding of hospitality distribution tools. His greatest strength lies in his ability to simplify complex technical topics. Abdallah is a structured, solution-oriented professional you can rely on.

CH
Caroline Harauchamps
Sales Manager · Manager
❝

I had the pleasure of working with Abdallah twice. He excels in project management support and adapts very quickly to client needs. In fact, clients often prefer to keep working exclusively with him afterward.

AQ
Alexandra Quesne
VP OTA & B2B Leisure · Manager (ACCOR)
View my LinkedIn recommendations ↗
07

Contact

Qualification call

Are you hiring a senior profile in Customer Success, Strategic Accounts, or SaaS client project management? I am available for a confidential 15-minute first conversation.

✦
Send a job description
contact@abdallah-arjdal.ovh
 ✆
Book a conversation
15-minute first conversation
 ●
Phone
+33 7 82 24 32 90
→ Email me → Send a job description → View LinkedIn ↗ ↓ Download CV (PDF)
I prioritize conversations related to Customer Success, Strategic Account Management, SaaS Project Manager roles, client delivery, and value-focused leadership.
Availability
Paris, France
Based in Paris · open to onsite, hybrid, and remote setups · mobility can be discussed depending on the opportunity
Available immediatelyFast responseNo-pressure intro call
Best use
Book a slot, call directly, or send over a job description
I prioritize serious, contextualized outreach.